Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at flamingoads.in@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at flamingoads.in@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at flamingoads.in@gmail.com.

Effective Date: 2 August 2026

Flamingo Signs is a brand owned and operated by FLAMINGO ADS. We take care to manufacture, inspect, pack, and dispatch every product securely. Please read this Return and Refund Policy before placing an order.

1. Return and Refund Request Period

Customers must report any damaged, defective, incorrect, or missing product within 24 hours of delivery.

Requests submitted after 24 hours from the recorded delivery time may not be accepted.

2. Mandatory Unboxing Video

A complete and continuous product unboxing video is mandatory for all damage, defect, missing-item, replacement, return, and refund claims.

The video must:

  • Begin before the shipping package is opened.

  • Clearly show the shipping label and all sides of the sealed package.

  • Show the complete unboxing process without cuts, pauses, editing, or interruption.

  • Clearly show the product and the reported damage, defect, incorrect item, or missing item.

Claims submitted without a valid unboxing video will not be eligible for a return, replacement, or refund.

3. Eligible Cases

A return, replacement, or refund may be considered when:

  • The product was damaged during transportation.

  • The product has a manufacturing defect.

  • An incorrect product was delivered.

  • The product is materially different from the approved design, size, spelling, or specifications.

  • An item included in the confirmed order is missing.

All claims are subject to inspection, verification, and approval by Flamingo Signs.

4. Customized Products

Most products sold by Flamingo Signs are customized or made to order. Customized products cannot be returned, exchanged, or refunded due to:

  • Change of mind.

  • Incorrect information provided by the customer.

  • Spelling, design, colour, size, photograph, address, or other details approved by the customer.

  • Minor colour differences caused by screen settings, lighting, printing processes, or material variations.

  • Improper installation, handling, storage, or use after delivery.

Customized products remain eligible for review when they arrive damaged, defective, incorrect, or materially different from the customer-approved order.

5. How to Submit a Claim

Customers must submit their claim within 24 hours of delivery through our official contact channels.

The following details must be provided:

  • Customer name.

  • Order number or invoice number.

  • Registered mobile number.

  • Clear photographs of the outer package and product.

  • Complete and unedited unboxing video.

  • A brief description of the issue.

WhatsApp or Contact Number: 7993979937
Email: support@flamingosigns.in

6. Verification and Resolution

After receiving the required evidence, our team will inspect and verify the claim.

Depending on the nature of the issue, Flamingo Signs may offer one of the following resolutions:

  • Product repair.

  • Replacement of the damaged or defective part.

  • Replacement of the complete product.

  • Store credit.

  • Partial refund.

  • Full refund.

The appropriate resolution will be determined by Flamingo Signs based on the nature and extent of the issue.

7. Returning an Approved Product

Customers must not return any product without prior written approval from Flamingo Signs.

For an approved return:

  • The product must be returned in its original condition and packaging.

  • All accessories, installation materials, and complimentary items must be included.

  • Return instructions will be provided by our customer-support team.

  • Products damaged due to improper repacking, handling, installation, or return transportation may not qualify for a refund.

8. Return Shipping Charges

When the return is approved due to a verified manufacturing defect, incorrect product, or transportation damage, the applicable return-shipping arrangements will be communicated to the customer.

For returns accepted under any other exceptional circumstances, return-shipping charges may be deducted from the refund amount.

9. Refund Processing

Approved refunds will be processed to the original payment method or to the bank account provided by the customer.

The time required for the refund to appear may vary depending on the bank, payment gateway, or payment method.

Shipping, design, installation, fabrication, and other service charges may be non-refundable unless the issue occurred due to an error by Flamingo Signs.

10. Order Cancellation

Customized products are manufactured specifically for each customer. Therefore, cancellation may not be possible once designing, printing, cutting, fabrication, or production has started.

Any approved cancellation may be subject to deductions for:

  • Design charges.

  • Material costs.

  • Printing or production expenses.

  • Payment-gateway charges.

  • Other expenses already incurred.

11. Delivery Damage

Customers should inspect the outer package before accepting delivery.

When the package appears torn, crushed, wet, opened, or damaged, customers should record clear photographs and videos before opening it.

Accepting a damaged package does not automatically disqualify a claim. However, a complete and continuous unboxing video remains mandatory.

12. Contact Information

Brand Name: Flamingo Signs
Legal Business Name: FLAMINGO ADS
Contact and WhatsApp: 7993979937
Email: support@flamingosigns.in
Business Address: PSR Street, Sullurupeta, Tirupati District, Andhra Pradesh – 524121

13. Statutory Rights

This policy does not limit any rights or remedies available to customers under applicable Indian consumer-protection laws.