Shipping policy

Effective Date: 2 August 2026

Flamingo Signs is a brand owned and operated by FLAMINGO ADS. This Shipping Policy applies to orders placed through our website, WhatsApp, email, social media, telephone, or physical store.

1. Order Processing and Dispatch

We aim to dispatch eligible orders within 24 hours of order confirmation.

An order will be considered confirmed after:

  • The required payment has been received.

  • Complete delivery details have been provided.

  • The final design or artwork has been approved, where applicable.

  • All required product information has been received.

Orders requiring customized design, fabrication, printing, special materials, or installation may need additional production time. The estimated dispatch date will be communicated to the customer.

Orders placed on Sundays, public holidays, or business closure days may be processed on the next working day.

2. Shipping Partners

Orders may be shipped through one of the following delivery partners, depending on the delivery location, package size, product type, service availability, and expected delivery time:

  • Amazon Shipping

  • Delhivery

  • India Post

  • Any other trusted courier or transport service selected by Flamingo Signs

The shipping partner will be selected by Flamingo Signs based on the most suitable available service for the order.

3. Estimated Delivery Time

Delivery time begins after the order has been dispatched.

The estimated delivery period may vary depending on:

  • Customer location.

  • Courier service availability.

  • Package size and weight.

  • Remote-area accessibility.

  • Public holidays and weekends.

  • Weather, strikes, transport restrictions, or other unexpected delays.

Dispatch within 24 hours does not mean that the order will be delivered within 24 hours.

Delivery dates provided by Flamingo Signs or the courier partner are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges may depend on:

  • Delivery location.

  • Product dimensions and weight.

  • Packaging requirements.

  • Selected courier or transport service.

  • Express or special-delivery requirements.

The applicable shipping charge will be displayed during checkout or communicated through the quotation, invoice, WhatsApp, email, or order confirmation.

Free shipping will apply only when clearly mentioned in the product listing, quotation, or promotional offer.

5. Tracking Information

Tracking details will be shared with the customer after the order has been dispatched, where tracking is available.

Customers may receive tracking information through:

  • WhatsApp.

  • SMS.

  • Email.

  • The courier partner’s tracking system.

  • The order-status page on our website.

Tracking updates are controlled by the courier partner and may occasionally take time to appear after dispatch.

6. Correct Delivery Information

Customers must provide complete and accurate delivery details, including:

  • Recipient’s full name.

  • Complete address.

  • Landmark, village, town, city, district, and state.

  • Correct PIN code.

  • Active mobile number.

Flamingo Signs will not be responsible for delivery delays, failed delivery, returned parcels, or additional charges caused by incorrect or incomplete information provided by the customer.

Any re-shipping or address-correction charges may be payable by the customer.

7. Delivery Attempts

The courier partner may contact the customer before delivery.

Customers must remain available at the provided mobile number and delivery address. When delivery fails because the customer is unavailable, refuses the parcel, or cannot be contacted, the courier may attempt redelivery or return the parcel to us.

Additional courier and re-shipping charges may apply before the order is sent again.

8. Delayed Shipments

After dispatch, delivery is handled by the selected courier or postal service.

Flamingo Signs will assist customers with tracking and courier-related enquiries. However, we are not responsible for delivery delays caused by:

  • Courier operational delays.

  • Weather conditions.

  • Natural disasters.

  • Strikes or transport restrictions.

  • Government regulations.

  • Public holidays.

  • Remote-area delivery limitations.

  • Incorrect delivery details.

  • Events outside our reasonable control.

A courier delay alone does not automatically qualify an order for cancellation or refund.

9. Damaged Packages and Products

Customers should inspect the outer package at the time of delivery.

When the package appears torn, opened, crushed, wet, or damaged, customers should take clear photographs and videos before opening it.

A complete, continuous, and unedited unboxing video is mandatory for claims involving:

  • Damaged products.

  • Defective products.

  • Incorrect products.

  • Missing products or components.

  • Replacement requests.

  • Return requests.

  • Refund requests.

The unboxing video must begin before the sealed package is opened and clearly show the shipping label, all sides of the package, the complete opening process, and the reported issue.

The customer must report the issue within 24 hours of delivery by contacting us at:

Phone and WhatsApp: 7993979937
Email: support@flamingosigns.in

Claims submitted after 24 hours or without a valid unboxing video may not be accepted.

10. Lost Shipments

When tracking information shows no movement for an unusually long period or the courier confirms that a parcel is lost, Flamingo Signs will raise an enquiry with the delivery partner.

A replacement or refund will be considered only after the courier or postal service completes its investigation and confirms the parcel as lost.

11. Returned-to-Origin Shipments

A shipment may be returned to us when:

  • The delivery address is incorrect or incomplete.

  • The recipient is unavailable.

  • The customer refuses delivery.

  • The customer cannot be contacted.

  • The courier cannot access the delivery location.

  • Delivery attempts are unsuccessful.

When an order is returned to us for reasons not caused by Flamingo Signs, the customer may be required to pay the re-shipping charges before the parcel is dispatched again.

Customized products returned to origin will not automatically qualify for cancellation or refund.

12. International Shipping

International shipping is available only for selected products and destinations.

Customers are responsible for any applicable:

  • Customs duty.

  • Import tax.

  • Clearance fee.

  • Local tax.

  • Destination-country charges.

International delivery times may vary because of customs clearance and local courier procedures.

13. Installation Orders

For products that include installation, shipping and installation schedules may be arranged separately.

The customer must ensure that the site is accessible, ready, and safe for installation on the agreed date.

Additional charges may apply for waiting time, repeat visits, special equipment, electrical work, civil work, or installation conditions not disclosed before the quotation.

14. Contact Information

For questions regarding shipping, dispatch, tracking, or delivery, contact:

Brand Name: Flamingo Signs
Legal Business Name: FLAMINGO ADS
Phone and WhatsApp: 7993979937
Email: support@flamingosigns.in
Address: PSR Street, Sullurupeta, Tirupati District, Andhra Pradesh – 524121